Privacy & Data Policy
The term 'Business Helpers' or 'us' or 'we' or 'I' refers to the owner of the business and website whose registered office is: 1 Glebe Close, Little Common, Bexhill on Sea, East Sussex, TN39 3UY 07809 478239 The term 'you' refers to the client, supplier, user or viewer of our website. Business Helpers is committed to ensuring that your privacy is protected. Should we ask you via our website or other portal on another platform to provide certain information about yourself, you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page to check for any changes.
Date of last update
Who is the controller
I, Mrs Tracey Bartlett, owner of Business Helpers am registered with the ICO as a Data Controller for Business Helpers (The Information Commissioner's Office)
What data is held about you by us
Our services and website are not intended for or knowingly collect any personal data from children under 16. We will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide. We do not collect ANY sensitive data that records your race, ethnicity, religious beliefs, sexual orientation, political opinions, health or other sensitive data. We do not collect any information about criminal convictions and offences. We will ask for:
IDENTIFYING DATA : Full name, Business name
CONTACT DATA : Contact telephone numbers, email addresses, billing address, home or office address if we are making an onsite visit
FINANCIAL DATA : bank account details
TRANSACTIONAL DATA : Information about payments between us
TECHNICAL DATA : Your IP address, browser type, location, Operating System, platform and other information relating to your visit to this website
PROFILE DATA : This website does not require a log in or purchases made through it, so we do NOT take Profile Data
MARKETING AND COMMUNICATION DATA : We will hold your preferences for us communicating with you.
How we collate and use this data
We require this information to understand your needs and provide you with a better service, in particular for Internal record keeping and to be able to provide information to improve our products and services. We will NOT sell, distribute or lease your personal information to third parties. We use it for where we need to with regards to the contracted services provided by us. Where it is required to comply with our legal or regulatory obligations.
AT POINT OF FIRST CONTACT
We will ask for your IDENTIFYING AND CONTACT DATA this will enable us to provide a service (Contractural)
AT POINT OF BILLING
We will ask for your TRANSACTIONAL DATA to enable is to recover the fees owed (Legitate interest)
How is this data stored
To protect electronically stored data, we use
- a mobile phone that requires face recognition, fingerprint recognition, or code to access apps used or icloud file storage.
- a laptop which is security protected
- a firewall and virus-checking on the laptop used.
- an operating system is set up to receive automatic updates.
- the latest patches or security updates, which should cover vulnerabilities.
- Dropbox Dropbox GDPR Policy and/or OneDriveMicrosoft GDPR Policy to store files off the main computer to provide a level of security.
To protect paper stored data
- data is stored in client files for office use only.
- when the contract time finishes the data files are destroyed by shredding.
How long is the data stored
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).We encourage you to read the privacy statements on the other websites you visit
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
- We use Google Analytics (Third Party website) to log information and details of visitor behaviour. This information is processed in a way that does NOT identify anyone other than mentioned above. Google Business Data Compliance Policy
- We do NOT use the E-newsletter third party provider Mailchimp or any other newsletter host, we will only contact via phone, social media or email. Communication will only be made after initial contact sought by you. We do NOT cold call or spam.
- Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law Microsoft GDPR Policy
You have the right to access
Business Helpers tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.
We would also welcome any suggestions for improving our procedures. If we receive a complaint, we will take notes which will include the identity of the complainant and any other individuals involved in the complaint. We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We do compile and publish statistics showing information like the number of complaints we receive, but not in a form which identifies anyone. We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the need to know principle.
Your rights under GDPR
Under GDPR, individuals have the right to request access to the data held free of charge, unless manifestly unfounded or excessive or repetitive, where an admin charge will be applied. We will firstly verify the identity of the person making the request, we would require a form of ID shown to a member of our staff.
You have the right to rectification
If your personal information changes, or if you no longer desire our service, you can modify, update, delete the information held by us at any time by contacting us by email at [email protected]
We will respond to any requests for access to personal information within 30 days. This will be done free of charge.
You have the right to erasureThis is also known as 'the right to be forgotten' meaning that an individual can request the removal/deletion of personal data, whether there is a compelling reason or not. If the personal data has been shared on a third party system we will inform them to erase the data from their database. We are within our rights to refuse erasure of data to exercise the right of freedom of expression and information, to comply with a legal obligation, official authority, in the defence of a legal claim, for the performance of public interest task or for public health reasons You have the right to restrict processing
You have the right to block or supress the processing of your personal dataWe're still permitted to store the personal data. We are required to restrict the processing of data where you contest the accuracy of the personal data until the verification of the accuracy. Or where an objection has been raised and we are considering the legitimacy of this.
You have the right to data portabilityThis is the right to obtain and reuse your personal data for your own purpose across different services. This applies more to moving, copying or transferring data easily from one IT environment to another in a safe and secure way without hinderance to usability.
You have the right to objectYou have the right to object to processing based on legitimate interests or the performance of a task in the public interest/exercise of an official authority. We can deny this is the processing is for the establishment, exercise or defence of legal claims.